Terms of service

 

Terms of Service
Overview:
Welcome to Vivido! The terms "we," "us," and "our" refer to Vivido. Vivido operates this store and website, including all information, content, features, tools, products, and services, in order to provide you, our valued customers, with an exceptional shopping experience (the "Services"). Vivido is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, in addition to any policies referenced herein (the "Terms of Service" or "Terms"), set forth your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover aspects such as disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms of Service or this Privacy Policy, you may not access or use our Services.

Section 1 - Access and Account:
By agreeing to these Terms of Service, you represent that you have reached the age of majority in your state or province, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing, browsing, or purchasing any products or services we offer through our online stores, you may be required to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products:
We have made every effort to present an accurate description of our products and services in our online stores. However, please note that colors or product appearance may vary from what appears on your screen due to the type of device you use to access the store and your device's settings.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is displayed in our online stores.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantities of any products we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

Section 3 - Orders:
When you place an order, you are making an offer to purchase. Vivido reserves the right to accept or reject your order for any reason, at its sole discretion. Your order is not considered accepted until Vivido confirms its acceptance. We must receive and process your payment before your order can be accepted. Please review your order carefully before submitting it, as Vivido may not be able to accommodate cancellation requests after an order is accepted. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided when the order was placed.

Your purchases are subject to return or exchange in accordance with our Refund Policy [link].

You represent and warrant that your purchases are for personal or household use only, and are not for commercial resale or export.

Section 4 - Pricing and Billing:
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time the order is placed, and will be set forth in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include taxes, shipping fees, handling, customs duties, or import fees.

Prices listed in our online stores may differ from prices displayed in physical stores or in other online stores or third-party operated stores. From time to time, we may offer promotions on our Services that may affect pricing; such offers are subject to terms and conditions separate from these Terms. In the event of a conflict between the terms of any promotion and these Terms, the promotion terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You also agree to promptly update your account and other information, including your email address and credit card numbers and their expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant the following: (a) that the credit card information you provide is true, correct, and complete; (b) that you are duly authorized to use such credit card for the purchase; (c) that your credit card company will honor the charges you incur; and (d) that you will pay the charges incurred at the posted prices, including shipping and delivery fees and any applicable taxes, if any.

Section 5 - Shipping and Delivery:
We are not responsible for any delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures, or any events beyond our control. Once products are delivered to the shipping carrier, ownership and the risk of loss pass to you.

Section 6 - Intellectual Property:
Our Services, including but not limited to all trademarks, trade names, text, offers, images, graphics, product reviews, videos, audio clips, and their design, selection, and arrangement, are owned by Vivido, its affiliates, or its licensors, and are protected by United States and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial purposes only. You may not copy, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any of the materials on the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein shall be construed as granting you a license or any other rights under any patent, trademark, copyright, or any other intellectual property of Vivido, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by Vivido.

Vivido names, logos, product and service names, designs, and slogans are trademarks owned by Vivido, its affiliates, or its licensors. You may not use these trademarks without prior written permission from Vivido. Shopify's name, logo, and its product and service names, designs, and slogans are trademarks owned by Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 - Optional Tools:
You may be provided with access to customer tools provided by third parties as part of the Services, which we do not monitor, control, or interfere with.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.  

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).  

In the future, we may offer new features through the Services (including the release of new tools and resources). Such new features shall also be subject to these Terms of Service.

Section 8 - Third-Party Links:
The Services may contain materials and links to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to any third-party websites, or for your purchase or use of any products, services, resources, or content on any third-party websites. Please review the third-party's policies and practices carefully and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 9 - Relationship with Shopify:
[Merchant Note: This section accurately describes Shopify's relationship with your store and should not be deleted or modified].

Vivido is powered by Shopify, which enables us to provide the Services to you. However, any sales or purchases you make in our store are made directly with Vivido. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vivido, including any injury, damage, or loss resulting from the products and services purchased. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vivido.

Section 10 - Privacy Policy:
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [link], and some personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these Privacy Policies.

Since Shopify is the host of the Services, it collects and processes personal information regarding your access to and use of the Services for the purpose of providing and improving the Services for you. Information you submit to the Services will be transferred to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide the Services to you. Review our Privacy Policy [link] for more details on how we, Shopify, and our partners use your personal information.

Section 11 - Feedback:
If you send, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, and royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any media and for any purpose, including commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, improve, develop, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms of Service.

You also represent and warrant the following: (a) that you own or have all necessary rights to all Feedback; (b) that you have disclosed any compensation or incentives you received in connection with submitting the Feedback; (c) that your Feedback will comply with these Terms. We are under no obligation and will not be obligated to: (1) maintain any Feedback in confidence; (2) pay any compensation for any Feedback; or (3) respond to any Feedback.

We may, but are under no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions:
Some information in the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses:
You may only access and use the Services for lawful purposes. You may not access or use the Services, directly or indirectly, for the following purposes: (a) any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; (f) to send, receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to send, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; or (h) to impersonate or attempt to impersonate any other person or entity. Or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, in our sole judgment, may harm Vivido, Shopify, or users of the Services, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) use any robot, crawler, scraper, data collection and extraction tool, automated process or device, or AI tool (such as an agent AI) or any automated or manual means to access the Services; or (f) interfere with or circumvent the security, authorization, or authentication features of the Services, robots.txt headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without prior notice, if it is determined that you have violated any of these Terms.

Section 14 - Agents:
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause an agent to be deployed to access, use, or interact with any of the Services. An "agent" means any program or service that takes independent or semi-independent action on behalf of, or based on the instructions of, any person or entity, and which may be executed on behalf of a person or using their device, without direct supervision.

14.2 No agent may access, use, or interact with the Services unless it identifies itself at all times and operates in accordance with the requirements set forth in Section 14.4 below. Additionally, no agent may access, use, or interact with the Services if we request that it refrain from accessing, using, or interacting with any Service.

14.3 We may restrict any agent’s access to, use of, and interaction with the Services, including through technical measures.

14.4 Agents must: (a) in all HTTP/HTTPS requests, identify that the request is made by an agent and disclose the agent’s name by including the following in the User-Agent string of the request: "Agent/[Agent Name]"; (b) not conceal or disguise that any access, use, or interaction is by an agent, such as (1) simulating human behavior and interaction patterns, or (2) completing or bypassing CAPTCHAs or measures designed to distinguish between computer and human use; (c) truthfully answer any question or request intended to determine whether interactions are made by a human or a computer; (d) not circumvent any measure intended to block, restrict, modify, or control agent access to, use of, or interaction with the Services, and how.

Section 15 - Termination:
We reserve the right to terminate this agreement or block your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to the date of termination.

The following sections shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimers of Warranty, Limitation of Liability, Indemnification, Severability; Entire Agreement, Waiver, Governing Law, Privacy Policy, and any other provisions that by their nature survive termination.

Section 16 - Disclaimer of Warranties:
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

Except as expressly provided by Vivido, the Services and all products provided through them are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant, represent, or guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the disclaimer of implied warranties or other, so the above disclaimer may not apply to you.

Section 17 - Limitation of Liability:
To the fullest extent permitted by law, in no event shall Vivido, its partners, directors, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

Section 18 - Indemnification:
You agree to indemnify, defend, and hold harmless Vivido, Shopify, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents referenced herein, (2) your violation of any law or the rights of any third party, or (3) your access to or use of the Services. We will notify you of any claim requiring indemnification, provided that our failure to notify you promptly will not relieve you of your obligations except to the extent that you have been materially prejudiced. We may manage the defense and settlement of such claim at your expense, including the selection of counsel, but we will not settle any claim that requires you to assume non-monetary obligations without your consent (such consent not to be unreasonably withheld). You will cooperate with us in the defense of any claims requiring indemnification, including providing relevant documentation.

Section 19 - Severability:
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Waiver; Entire Agreement:
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment:
You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may transfer or assign these Terms and our rights and obligations without your consent or notice to you.

Section 22 - Governing Law:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the federal courts and the courts of the state or territory in which Vivido's principal place of business is located. You and Vivido both consent to the venue and personal jurisdiction of these courts.

Section 23 - Headings:
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service:
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective as of the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information:
Questions about the Terms of Service should be sent to: gbsislam2026@gmail.com.

Our contact information is posted below:
Vivido
gbsislam2026@gmail.com
15 Kingsway, 4th Floor Imperial House, London, WC2B 6UN, United Kingdom